Path through this site: Home Help
Help desk for Pikobuy buyers
Terms explained, short answers, and the right door to knock on when an order goes sideways.
Pull list glossary, from GL to In Warehouse
- QC photos
- The set of photos shot at check-in. Standard photos come with every item; extra ones are a paid service you request with a note.
- GL and RL
- Shorthand from buyer forums: a green light means keep the item and ship it, a red light means return it because the photos disappoint.
- In Warehouse
- The order status that starts your 120-hour return clock.
- Chargeable weight
- The weight a route bills: actual or volumetric, whichever is higher.
- Value-added services
- Paid extras on the order or parcel: extra QC photos or video, removing a box, vacuum packing.
- Pull
- One find on this list, filed by the check it needs.
- Option menu
- The seller's list of colours, sizes and variants, each with its own price.
Reader questions with short answers
Questions readers have frequently asked us, with short answers. Each links to the page that covers the subject in full where there is one.
Is this site part of Pikobuy?
No. It is an independent finds list about Pikobuy. Account links carry our referral code, and we say so wherever they appear.
Do the prices include shipping?
No. Prices are the seller's yuan prices read on October 24, 2026. Freight is paid later, per parcel, with Pikobuy's 8% platform fee on top.
Have you bought these items?
No. The notes describe listings, menus and seller photos. Your warehouse photos are the real check, which is why each find says which ones to ask for.
What is the deadline for sending something back?
Five days, which Pikobuy states as 120 hours. The count begins at the first whole hour after the order turns In Warehouse. The seller must agree. The order note page has a calculator.
Can I return underwear or socks?
Not without a quality problem. Pikobuy's returns page lists intimate apparel, custom work, items with tags removed at your request and several other groups as not returnable.
Why does the route bill more kilos than the scale shows?
Routes charge whichever is greater, the scale weight or the volume-based weight. A light but bulky box is charged on its size.
What happens to a battery in my parcel?
Pikobuy may remove batteries, glue, oils and similar sensitive items so that the rest of the parcel can travel.
Where do I complain if something goes wrong?
Use a ticket from the Pikobuy contact page for anything tied to an order. Errors on our side go to [email protected].
When a Pikobuy order goes sideways
| Problem | First move | Where it is covered |
|---|---|---|
| Item looks wrong in QC photos | Request a return inside 120 hours | QC photos |
| Seller out of stock | Wait for the automatic refund to your balance | Guide, step three |
| Parcel billed far above its weight | Check volumetric weight; repack or remove boxes | Shipping |
| Parcel late on an insured route | Ask for a delay claim after the published transit time | Shipping |
| Payment fee changed at checkout | Confirm or switch method before paying | Costs |
Pikobuy's contact page recommends a ticket for order problems, and lists [email protected], the PIKOBUY Discord server and r/Pikobuy beside it.
Reporting a dead listing or a wrong note
Found a dead listing, a menu that changed, or a mistake in a note? Write to [email protected] with the page address. Corrections are dated in the change log.
